Interactive Digital Twin
Your customer service, virtualized
Click a disruption. Watch the impact. Compare solutions.
Back to use cases
Current
0€
Manual process with basic CRM, Excel and emails. Heavy dependency on key individuals.
Excel
Email
CRM basique
Key person dependency
No resilience to spikes
Enterprise
~850K€
Complete CRM suite with automated workflow, integrated CTI and BI reporting.
CRM Enterprise
Workflow
CTI
BI
Standardized processes
High investment
Smart
~280K€
AI for smart routing, automatic classification and resolution suggestions. Auto-resolution of simple cases.
IA Routing
NLP
Auto-résolution
API
Maximum resilience
Fast ROI (8 months)
Simulated sample
100
tickets/day
12 /hour
Nominal
Intake
Email + Phone
Triage
Manual agent
SPOF
Resolution
Human expert
SPOF
Validation
Manager
Closure
Manual entry
Simulate a disruption to see the process impact
Disruptions
Resolution time
4.2h
Satisfaction
7.2/10
Cost/ticket
18€
Compare approaches
Current
Resilience
35%
Investment
0€
Enterprise
Resilience
65%
Investment
~850K€
Smart
Resilience
92%
Investment
~280K€
Ready to test your resilience?
Contact us for a customized simulation on your data.